If there are any issues with the product’s color, a free protection and coating service is provided within one year.
Shipping costs within the warranty period are covered by JUJU.
After one year, the protection and coating fee is $30, and shipping costs are the customer’s responsibility.
Repair duration: 30 days.
Possible issues: Temporary discoloration (green or purple) on the skin may occur due to individual skin pH and perspiration levels. Rarely, the product may cause allergic reactions, in which case a return is accepted.
2.Cord Warranty:
Cords are included in the warranty. Free replacement with the same cord color is provided within one year.
Shipping costs within the warranty period are covered by JUJU.
After one year, the replacement fee is $30, and shipping costs are the customer’s responsibility.
Repair duration: 30 days.
Possible issues: Fraying, loosening of the sliding knot, fading of the cord color, detachment of the metal ends, loosening of the slider, or cord breakage.
Waxed cords may initially be stiff and difficult to adjust. This is temporary and will ease over time.
Waxed cords are more durable than regular cords but cannot be used for every model.
3. Enameled Products:
Rarely, enamel may detach. In this case:
Within one year: The product is repaired under warranty, and shipping costs are covered by JUJU.
After one year: The enamel repair fee is $30, and shipping costs are the customer’s responsibility.
Repair duration: 30 days.
4.Gemstone Products:
Rarely, stones may fall off. In this case:
Within one year: The product is repaired under warranty, and shipping costs are covered by JUJU.
After one year: The stone repair fee is $30, and shipping costs are the customer’s responsibility.
Repair duration: 30 days.
5.Welding Services:
If there is breakage or detachment at welded areas:
Within one year: The product is covered under warranty, and shipping costs are covered by JUJU.
After one year: The welding fee is $30, and shipping costs are the customer’s responsibility.
Repair duration: 30 days.
6.Earring Pins:
If the earring pin breaks or bends, repairs are free within one year.
After one year, the repair fee is $30, and shipping costs are the customer’s responsibility.
